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Let me know in the reply section below if you still have questions or concerns. Resolve common issues when applying a payment towards an invoice.On the other hand, you can also check this link for your future reference about QuickBooks Desktop and how to resolve issues when applying for a payment: Follow these steps to do so: Open QuickBooks on your computer and log in to your account.
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Before you can create a credit memo in QuickBooks, you need to access the credit memo feature. Make sure that the Automatically apply payments is not selected.įor more details, just click this article: Give your customer a credit or refund in QuickBooks Desktop for Windows. Step 1: Accessing the Credit Memo Feature in QuickBooks.Click Edit at the top and select Preferences.If you don't want to apply the credit memo to other open invoices, we can uncheck the Automatically apply payments option. Once the Available Credit window shows up, choose Retain as an available credit.Select the correct customer from the Customer:Job drop-down menu.From the Customers menu, pick Create Credit Memos/Refunds. AU QuickBooks Community: QuickBooks Q & A: Manage customers and income: How can I enter a credit note (to credit a customer for a damaged / faulty item) without it affecting our inventory The item has already gone and is not coming back.Double-click the Credit Memo transaction.From the Customers menu, pick Customer Center.Let me walk you through the steps on how to do it: Let's create a back up your company file first just in case you ever run into problems we can use it to restore your data.
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Then, we can delete and recreate the credit memo and manually apply it to your invoice. It appears you can use Batch Transactions to create invoices but not to create credit memos. Just follow the steps and detail in his article: Fix data damage on your QuickBooks Desktop company file. Canada (English) Canada (French) Call Sales: 1-87 Call sales: 1-87. A credit memo is a negative invoice you send to buyers to reduce the price of a previous invoice. This tool self-identifies the most commonly known data issues within a company file and self-resolves most data integrity issues. We can run the verify and rebuild tool to check if it has something to do with your data. Let's perform some troubleshooting steps to correct the credit memo status, SSKGLOMIX.